Refund policy

At Marino Online Shop, We carefully inspect and securely pack every order before shipment. Unboxing Requirement Please record a continuous unboxing video immediately upon receiving your parcel.

The video must clearly show:

* The unopened package

* The shipping label

* The complete unboxing process

* The items received 

This video serves as proof in case of missing, incorrect, damaged, or incomplete items.

 Returns & Refunds

If you receive an incorrect, damaged, or incomplete order, please contact us within 24 hours of receiving your parcel and provide: 

* Your order number

* A complete unboxing video

* Photos of the item (if applicable)

Claims submitted without a complete unboxing video may not be accommodated. Thank you for choosing Marino Online Shop.